Support Services

In today’s business environment, users and businesses alike expect Value and Support from their trusted partners! Secure-ISS’s services are backed up by quantifiable SLAs and world-leading support services.

We provide a number of mechanisms to interact with our team including:

For those customers that have a 24/ 7 Service agreements, our support services are provided around the clock. For those clients on a Business Hours support mechanism our team are on-call 24/ 7 for your critical events and urgent requests. Feel free to contact us via any of the mechanisms above. Our team look forward to resolving your business challenges however big or small!

Are you looking for an escalation point in Secure-ISS?

Please note, escalation matrices are provided within your initial service agreements and definitions documentation. If you are unable to find this information please contact one of our team or your Account Manager.

Secure-ISS Service Status

You can check the status of our services and subscribe to our Service Interruption and Outage email notifications, via our Status page.

Arrange a consultation


To discuss your requirements and make an appointment simply phone.

1300 769 460